Research Paper On Customer Satisfaction In Telecommunication

Click on any of the term papers to read a brief synopsis of the research paper. The essay synopsis includes the number of pages and sources cited in the paper.

  • Customer Satisfaction/Profitability v. Production & Quality

    A 12 page research paper that explores the topic of customer satisfaction and how it is related to both profitability and product/service quality. This relationship reveals why customer satisfaction has taken center-stage in the new economic paradigm. No longer is customer satisfaction a cursory consideration to profitability. Customer satisfaction, in many ways, is profitability. Bibliography lists 10 sources.

  • Guest Service Management and Customer Satisfaction

    This 3 page paper looks at how or why go services management is important in attaining customer satisfaction. The paper starts by discussing what is meant by Guest service management, looks at why it is important and compares customer satisfaction with intangible and tangible goods. The paper then considers the way in which satisfaction can be measured. The bibliography cites 5 sources.

  • Ritz Carlton Hotels and Customer Service

    In five pages the excellent customer service techniques Ritz Carlton Hotels employ are examined with its commitment to constant improvements and attention to customer suggestions so that the process never deviates from the primary goal of customer satisfaction. Four sources are cited in the bibliography.

  • Customer Satisfaction and Customer Loyalty

    The difference between customer loyalty and customer satisfaction is considered in ten pages with a comparison of Customer Loyalty How to Earn It and How to Keep It by Jill Griffins to other theories along with an examinations of its economic implications and advantages. Seven sources are listed in the bibliography.

  • Service and Customer Satisfaction

    In six pages business services are examined in terms of improving customer satisfaction with more emphasis on the customer and less on so called company policy. Fifteen sources are cited in the bibliography.

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