Research Paper On Internal Service Quality

Click on any of the term papers to read a brief synopsis of the research paper. The essay synopsis includes the number of pages and sources cited in the paper.

  • Managing Quality and Risk Management in a Mental Health Environment

    Quality and risk management are inherently linked, especially in the healthcare environment. The writer looks at quality and relevant concepts of quality management and how they may be applied to mental health provision and services. Potential quality goals and recommended quality measures are discussed. Six sources are cited in the bibliography of this twelve page paper.

  • Providing Service in the Hospitality Industry - A Case Study of a Gordon Ramsay Restaurant

    The writer examines the way in which a premier restaurant, differentiated by quality of food and service provides that services. The paper starts with a background to the restaurant and then defines the service experience before considering potential standards which may be used, the importance of employee and customer inputs. Ten sources are cited in the bibliography of this twelve page paper.

  • Trouble Shooting in Services Industries

    Companies providing services to consumers, such as in the tourism industry, need to understand where there may be gaps in the services that are provided and the services expected. This 3 page paper discusses 4 potential gaps considering the causes and potential solutions. These four gaps are the gap between a customer expectation and the expectations perceived by management, the Gap between the management perceptions and consumer expectations and the way it is translated into service quality specifications, the gap between service quality specifications and the delivery of those specifications to the customer and the gap between the service delivered to customers and the external communication about the service. The bibliography cites 4 sources.

  • Managing Quality in a Logistics Firm

    The writer assesses the relevance and importance of service delivery in a logistics firm, discusses the way service quality may be measured and gaps identified and proposes a strategy to measure and improve relevant areas of quality. Fourteen sources are cited in the bibliography of this fourteen page paper.

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