Identifying Gaps in Service Quality

Number of Pages 9

The writer presents an analysis of a hotel undertaken using the integrated services gap model. The hotel has a low return rate. The gap model is briefly discussed before it is applied to the hotel to identify areas where there are potential failings. The paper ends with recommendations based on the analysis. Six sources are cited in the bibliography of this nine page paper.


File: TS65_TEhotelsergap.doc


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