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Number of Pages 6
A 6 page paper providing two sections of a strategic plan – Plan Goals and Implementation and Financial Projections and Analysis – for a larger strategic plan for Dell. The plan calls for Dell to modify its Indian customer service call center to handle more customer requests in chat than by voice, preserving Dell's ability to realize cost savings by using an Indian call center while also providing superlative technical expertise without invoking communications barriers based on Indian accents. Bibliography lists 6 sources.
File: CC6_KSstratPlnDell.rtf
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