Research Paper On Customer Satisfaction In Banking Sector Pdf

Click on any of the term papers to read a brief synopsis of the research paper. The essay synopsis includes the number of pages and sources cited in the paper.

  • Customer Satisfaction/Profitability v. Production & Quality

    A 12 page research paper that explores the topic of customer satisfaction and how it is related to both profitability and product/service quality. This relationship reveals why customer satisfaction has taken center-stage in the new economic paradigm. No longer is customer satisfaction a cursory consideration to profitability. Customer satisfaction, in many ways, is profitability. Bibliography lists 10 sources.

  • Real Estate and IRS Customer Quality Control Survey

    In six pages this paper considers a quality control survey that compares the private real estate sector and the public IRS sector in terms of customer satisfaction and quality of service. Seven sources are cited in the bibliography.

  • Guest Service Management and Customer Satisfaction

    This 3 page paper looks at how or why go services management is important in attaining customer satisfaction. The paper starts by discussing what is meant by Guest service management, looks at why it is important and compares customer satisfaction with intangible and tangible goods. The paper then considers the way in which satisfaction can be measured. The bibliography cites 5 sources.

  • Internet Banking

    In a paper consisting of ten pages Internet banking is examined from customer and banking perspectives and also considers how one becomes a customer of an Internet bank and the advantages and disadvantages of this banking alternative. Seven sources are cited in the bibliography.

  • Customer Satisfaction and Online Banking

    In a paper of three pages, the writer looks at online banking. A literature review helps to look at the link between customer satisfaction and the availability of online banking services. Paper uses twenty sources.

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