Balance Score-card Use in SMEs

Number of Pages 6

This 6 page paper looks at the way balanced scorecards (BSC)have been used by small to medium sized enterprizes (SMEs) with great success. The paper reviews a study looking at three companies, assesses if they the BSCs were implemented in a customer centric manner and considers if customer satisfaction was a key to the improvements following BSEs being implemented. The bibliography cites 5 sources.


File: TS14_TEbalScore.rtf


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