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Number of Pages 5
A 5 page paper discussing the development and use of kiosks for use in hotel lobbies that customers can use to check in, select their own rooms, pay for their rooms and print receipts for themselves. Already in use at several large chains, the kiosks can improve productivity and reduce costs, while increasing customer satisfaction by eliminating or reducing wait time to check in. Desk service still will be available for those who cannot or choose not to use the automated system. Bibliography lists 4 sources.
File: CC6_KShotelSelfServ.rtf
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