Should Southwest Airlines Open Another Call Centre in the US, or Should They Offshore Call Centre Services?

Number of Pages 4

The writer considers a recent report that Southwest Airlines had decided to invest in a new call centre located in San Antonio. The reporting and the strategy are assessed, with the decision of Southwest to maintain onshore operations critiqued from a financial perspective. Six sources are cited in the bibliography of this four page paper.


File: TS65_TEcallcent.doc


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