Will Customer Service Improve with Employee Training?

Number of Pages 20

Many organizations perceived training and development in terms of cost, whereas others see it as an investment. The writer proposes a research project to determine whether or not there is a direct impact on the levels of service which are provided to customers following employee training and development. The paper presents introduction, hypothesis, literature review and for methodology and a timetable. Twenty sources are cited in the bibliography of this twenty page paper


File: TS14_TEtrainservd.rtf


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