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Number of Pages 6
The paper is based on a case provided by the student where a telecoms company has committed itself to undertaking a strategy to the service improvement. The paper, which is made up of five PowerPoint slides and accompanying speaker notes, outlines the measurements which will be used to assess improvements in the company, how the measurements will be applied and the expected changes. The paper is six pages in length.
File: TS14_TEcomcastimp.doc
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